Chromatic aberration, false publicity, setting of minimum consumption standards, etc. are the most common problems in the floor installation process. How many unspoken rules exist in the flooring industry? How do consumers avoid risks in this sinister environment? Look at the following six points that Qijia Xiaobian has summarized for you.
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One, the same model different batches of solid wood flooring color difference
The business said that after a long period of time, the color of the floor will be the same as the color I had chosen. However, it has been more than a week now. The floor color has not changed. I am worried that I will pay for the floor. After that, if the other party does not acknowledge this claim, what should be done? Mr. Hung introduced the reporter to the reporter. There are a few disputes caused by color differences on the floor.
Expert opinion: When purchasing solid wood flooring, if the knot on the floor surface and the surrounding wood are detached, it means that this type of solid wood flooring is not a superior product for wood manufacturing. Try not to purchase such solid wood flooring.
Second, 70% of American Red Oak flooring suspected of "cottage"
A few brands published articles on the Internet, saying that "30% of American Red Oak floors are inconceivable," and consumers of American Red Oak are bewildered. To this end, the author interviewed the United States National Hardwood Board Association (NHLA) and the American Hardwood Export Council (AHEC), and the results obtained are even more startling, more than 30%! 70% of red oak flooring sold on the market is suspected of "cottage" red oak!
Expert opinion: Select 100% authentic American Pennsylvania red oak flooring, first from the certificate of origin and FAS certification to identify, and again from the thickness must reach 20-22mm or more, but also from the muscle, skin, color, quality, grain Other aspects of the screening of materials. Prevent bad manufacturers from using authentic oak or American oak originating from other parts of the United States to fake authentic American Red Oak. Of course, when selecting Pennsylvania Red Oak flooring, whether it is from physical properties or visual aesthetic effects, it is generally best to let merchants provide sources of origin.
Third, the floor industry set the “overlord terms†minimum consumption standards into unspoken rules
According to media reports, Mr. Chen encountered a strange story recently. He bought a floor at a home improvement company, but at the time of installation, the worker stated that the floor he bought was less than the minimum area required by the business, beyond the material fee and installation fee. There is an extra charge of $50.
Voices in the industry: Most of our domestic building materials products have free installation and free measurement of additional services. This is due to the need for competition, but labor costs will become more and more expensive. 1 The demand of consumers will increase and increase. The more meticulous it is, therefore, service charges will inevitably become the direction of development.
Fourth, floor accessories may become a killer to destroy the environment
When people choose wood flooring, they often pay attention to the floor wear resistance, formaldehyde emission, color patterns and other floor quality issues, but for the skirting board, floor rubber, floor mats and other accessories, environmental issues are often less emphasis . Experts from the National Building Materials Testing Center said: "The selection of wood flooring accessories and accessories is not good, it may also be hidden."
Experts said: "The floor glue, skirting boards, floor mats, etc. These ingredients and accessories for the reinforced composite wood flooring, through the tying with the floor tying the way to gain benefits, has become a common trick for some floor traders, and this is also becoming a family of people The environmental hazards. Consumers do not only pay attention to the quality of wood flooring and ignore the quality and environmental protection of these accessories, for these floor 'supporting' also have to choose products that meet the national environmental standards."
Fifth, the big brand after-sales service is also not reassuring
“The reputation of Anxin flooring is such a bad service, it is really chilling!†Recently, Mr. Lin said when complaining about Anxin Flooring after-sales service. He said that in line with the trust of "Anxin Floor", he purchased it for decoration. However, after problems occurred in the installation, the company had called the company for 43 times to call for help. However, the problem could not be solved. No complaints were answered on the 400 telephone calls from the headquarters of the company.
The responsible person of Anxin Floor stated that the customer's complaints and media reports are an improvement to the work of Anxin Flooring, and the company will strengthen the work of sales and after-sales services. If customers need to complain or consult related issues, they can call the head office of Anxin 400 or call Beijing branch for after-sales service. The company will respond promptly to consumer complaints and related consultations!
VI. Malicious "loss" into the wood floor industry "hidden rules"
Mr. Lee renovated the 60-square-meter house, but spent 71.5 square meters of wooden floor and spent more than 500 yuan. This is something that consumers often encounter. The industry and commerce department reminds consumers that the actual paving area of ​​wood flooring will differ from the area marked on the packing box. Unclear consumers will accidentally “approachâ€.
“Consumers generally think that the wood floors they are spending money on are the actual paving area.†The industrial and commercial department said that wood floor manufacturers do not buy it, and the industrial and commercial department mediation has often failed. Therefore, when consumers purchase wood floors, they must make sure that the merchants specify on the sales contract or purchase certificate: whether the wooden floor area is “product area†or “actual paving areaâ€. It is advisable for merchants to indicate commodity measurement standards and calculation methods on sales contracts or deposit receipts in order to avoid unnecessary trouble later.
Conclusion: When consumers sign a purchase contract, they must have a clear standard floor model, material, and after-sales installation.
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