Qualification quality
Do not blindly believe "qualification" when choosing a decoration company
Having chosen a construction team with secondary qualifications to decorate, Ms. Feng, who had originally lived in Haidian District, was very relieved, but now the situation at home has made Ms. Feng very annoyed. Ms. Feng told the reporter that the construction team is the project department of a construction company. “Famously in the name of the company, I really believe in the construction team,†Ms. Feng said. At the start of the consultation, the construction team told Ms. Feng that they had Secondary qualifications are construction teams that can undertake large-scale public-installation projects. “There is no problem at home.â€
After one-and-a-half months of construction, Ms. Feng moved into her new home, but less than a month later, the trouble came - the ceiling of the living room of the home collapsed. Ms. Feng immediately contacted the foreman and asked for repairs. However, the foreman told Ms. Feng that her workers were all gone and could not be repaired. Ms. Feng then complained to the company’s customer service department that she was told that the foreman did not belong. The company's personnel only "borrowed" the company's qualifications. The company could help Ms. Feng urge the foreman to carry out repairs. However, with specific maintenance details, costs, and personnel issues, Ms. Feng could only negotiate with the foreman.
At this time, Ms. Feng knew that the construction team that he had believed so well was not a regular army, but was affiliated with the construction company. With the qualifications of the company, he was living and decorating. At present, Ms. Feng is still struggling to see the maintenance problem and the foreman. The “3.15†consumer rights day is coming. Ms. Feng hopes to get a satisfactory solution during this period.
It is understood that in the renovation market, such reliance on "borrowing" qualifications, through the decoration of a large company to obtain high-quality decoration companies, decoration team is not in a small number, and some even "borrowed" to a level of qualification, but often these qualifications are "high above the "The decoration company and the decoration team brought a lot of decoration quality problems, so that consumers do not have complaints.
Who is affiliated with?
Although after more than ten years of development, the threshold for the home improvement industry is still low. A large number of guerrillas rely on low-cost and low prices to occupy a large number of markets. An industry source who declined to be named told reporters that despite the selection of guerrillas, there is a great deal of decoration. Big risks, but less than 20% of consumers choose regular home improvement companies.
In recent years, under pressure from the market, the guerrillas have been quietly upgraded. Song Guangsheng, deputy head of the China Interior Decoration Association, told reporters that some contractors and individual construction teams without business licenses and qualifications have entered the community in order to win the trust of consumers. More convenient, but limited to its own strength, unable to obtain construction qualifications from the formal channels, instead to pay a certain fee to some big-name construction companies to borrow the company's construction qualifications, and then enter the market in the name of a company's project department, so that inexperienced Consumers are hard to discern.
These construction teams will generally be linked to first class, second class and other senior qualifications. At present, only a few brands of home improvement companies have obtained secondary qualifications, and most of them are third-class qualifications. In terms of qualifications, these construction teams are indeed “more ugly. ".
In addition to individual construction teams and contractors obtaining qualifications through affiliations, some newly established small companies have also acquired high-level qualifications and enhanced their brand image through affiliation with large companies due to lack of market branding. Song Guangsheng said that because of the low barriers to entry in the home improvement industry, there is no strict requirement for the qualifications of the construction parties. Some construction teams and small companies obtain corresponding qualifications through affiliation, largely in order to “face betterâ€.
In fact, qualification does not equal construction quality. Qualifications govern whether a company has sufficient construction workers, fixed office space, registered capital, etc., instead of determining the quality of the company's construction. .
However, qualified companies still have advantages in quality assurance. Song Guangsheng emphasized that once a decoration has a problem of after-sales, consumers can claim rights from the unit, but some construction teams that obtain qualifications through affiliations are “very difficult to say after-sales maintenanceâ€. ""
In addition, Class 1 and Class 2 qualifications are architectural qualifications, representing that the construction party can undertake large-scale public works, and it is not entirely relevant to whether the construction party has home improvement experience. "This kind of construction team generally needs to do public installations as well as home installations. The management projects are more complex and often fail to meet the quality and management of home renovation construction."
Huang Xiangling, Director of Engineering of Boloni Lifestyle Division, also stated that for the qualification issue of the construction party, consumers have misunderstandings in their knowledge and believe that the construction party “has quality as a result of qualification.†Qualification is only the certification text of qualification and is engaged in The qualification certificate for the construction and decoration industry mainly focuses on the issue of construction safety. Once the construction party has a construction safety problem, it must take responsibility.
The home improvement industry seldom involves the building structure itself. The structure is seldom changed during construction. Most of the operations are in the interior of the living room. There are relatively few problems related to home building renovation and construction safety. Therefore, the requirements for qualifications in the home improvement industry are limited, and decoration companies or construction companies are selected. At the time of the team, consumers should be alert to the construction team's qualifications for "flicker."
Choose to affiliate company risk
In the interview, many consumers stated that if they knew that the company was anchored, they would certainly not choose the decoration of the company. However, due to lack of experience, consumers could not tell whether the company was anchored or not, and the construction costs of such companies were linked. Relatively low, the price is relatively low. Ms. Feng, who suffered from the company in the previous article, also saw that the construction team did not charge management fees and design fees, and the price was about 20% cheaper than the regular home improvement company.
Companies affiliated with the company generally do not present formal invoices and other bills to consumers. Therefore, the cost is lower than that of home improvement companies, and the price will naturally be lower. Ya Zhineng, director of monitoring center of Yaguang Ya decoration Group, told reporters that some consumers are It is a fancy for such companies to offer low prices, ignoring the risks that may be assumed later.
The biggest risk is that such companies and construction teams are in a vacuum of supervision. Nian Zhiren stated that the liaison party can generally use the name and qualifications of the company to be linked to the linked party by paying a management fee of different amounts. The parties often do not promise to undertake the construction and after-sales issues of the affiliated party. The construction team and the decoration company that affiliates will not register with the Bureau of Industry and Commerce until they encounter quality problems. Therefore, consumers find it very difficult to find problems such as complaints and maintenance.
However, from a legal point of view, the construction quality of the linking party has become a problem, and the linked party also needs to take responsibility. However, to solve the quality problem of home improvement through legal means, the time and cost are also very high. Consumers rarely choose this right protection route. This makes some affiliated companies more vulnerable to drilling.
Compared with the unlicensed company affiliated with the company, the formal home improvement company will charge a certain percentage of the warranty for each single person's work. The maximum amount can reach more than 300,000 yuan. This fee can pay for any decoration. The quality of the problem, to achieve a better quality assurance effect.
Because the quality of personnel of the company affiliated with the company is uneven, it is difficult to guarantee the level of construction, especially for waterways and circuits that involve the safety of daily life. Problems such as running water and short-circuit will occur once the construction is improper.
Zhiren Zhi told reporters that the construction team affiliated with the company did not have quality inspection personnel, and the quality of the materials used during the renovation and environmental protection were difficult to guarantee. The construction process was also relatively backward, and the on-site management was confusing. Even the good decoration materials appeared to be pleasing to the sheep or even behave like real ones. In the case of indoor space planning, it is also difficult to put forward rationalization proposals.
If only the problems such as wall cracking and floor upset are not considered to be major problems in the decoration, Huang Xiangling said that the most dangerous are some problems concerning the quality of life and safety.
In its handling case, there was a case where the construction team reversed the situation of the Zhongshui and the tap water, resulting in the owner of the family using Zhongshui for nearly a year; some construction teams were free to remove the load-bearing wall in order to meet the needs of the owners. Balcony weight walls, "these are very dangerous moves that will lead to the destruction of the building structure, and even collapse and other extreme situations."
Industry insiders remind consumers that when choosing a decoration company or a construction team, they should not blindly believe in their qualifications, and in particular, be wary of construction teams that claim to have high qualifications to check whether their qualifications are anchored.
Experts suggest that it can first verify whether the company is a registered regular company through the Trade and Industry Bureau or the Interior Decoration Association. If the construction team calls it the project department of the company, the construction personnel should ask the construction personnel to produce relevant certificates, such as labor insurance, etc. Can prove whether it belongs to the company's credentials. When paying the decoration expenses, the construction team should be required to present the formal invoice with the official seal of the company.
Can a small decoration company choose?
In addition to the qualifications that the construction team will choose to call, some small decoration companies will also obtain high-level construction qualifications through affiliation and increase their own brand weight.
This kind of small company has a larger scale and more personnel than the construction team. Some companies even directly enter the community, recruiting troops in the community, and setting up several model rooms to work directly in the community. Is this small company reliable?
According to industry insiders, this kind of small companies using affiliations falls into two categories. One is at a stage of gradual growth and hopes to become a member of the Decoration Association by registering at the Trade and Industry Bureau. The problem of renovation may also be found in the rights protection of related organizations. However, other companies are confusing audio-visual links. Their own construction quality and personnel management are not in place.
As the prices of small decoration companies are relatively low, and they seem to have small scales, many consumers with limited budgets will consider choosing such companies. Huang Xiangling stated that such companies have a large market in the low-end market and consumers are When selecting, the first thing to look for is whether or not it is qualified. To identify the authenticity of the qualifications, the most important thing is to see how the construction side of the project works. It is possible for the construction party to introduce several renovated construction sites or the construction site under construction, and the owner is fully prepared. Communication, inspection of its use of materials, personnel management, construction level.
For many owners to reduce trouble, like to choose home improvement companies in or near the community, Nian Zhiren suggested that it is best to choose companies with resident stores. Such companies have the market as a third party to supervise, and problems are also easy for rights protection. . If the company has neither registered nor marketed, it rents several stores in the community, deploys several designers, takes some sample rooms, and although it looks more formal, the quotes are very cheap, but during the construction process It may be layered.
According to industry sources, because the home improvement industry is not yet mature, there will be inadvertent oversight of the construction party's supervision. However, consumers can still verify the “base†of the home improvement company through many channels. When choosing a decoration company, apart from the registered capital and storefront, In terms of scale, number of employees, etc., the most important thing is to understand the reputation of the company in the industry. Before choosing a decoration company or a construction team, they should visit their construction sites as much as possible to inquire about their after-sales services and maintenance. If there is doubt about the company's qualifications, you can call the Municipal Bureau of Industry and Commerce and the Municipal Decoration Association for assistance.
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